Unified Communications & Collaboration
In today's world of remote work, constantly connected devices and constantly evolving channels of communications, Customer and Employee experience requires a 360 degree view to ensure an integrated solution for employees and seamless solution for customers.
Digital transformation is more about the customer experience than it is about building a technology stack that does everything. Customer service and contact centers need to operate at an extreme level of efficiency, but also provide the customer and employee with a convenient, confident and seamless set of tools and channels to communicate through.
Inbound / Outbound
Effortlessly route manage IB/OB calls
Digital / Self Serve
Allow customer to communicate through their preferred channel
Automation / Integration
Simplify repetitive tasks and integrate other critical systems
Analytics / Enablement
Reporting, data and workforce engagement allow improvement
UCaaS / XCaaS
Process and rules always have their place in the organization, but organizations need to have flexibility with their people and technology to provide a work environment that allows for easy collaboration and innovative thought. UCaaS or XCaaS are the backbones for how companies will collaborate and in future of remote work.
Remove the old PBXs and into Cloud / hosted voice solutions
Video & Chat
Video Conferencing, remote work and chat has changed meetings forever.
Infuse process, apps and websites with rich messaging and video
Analytics / Enablement
Empower your company and team globally and make better decisions
The business standard has always been and will continue to be Microsoft Office. Office 365 bring the applications you are familiar with and bring the simplicity, efficiency and security of the cloud with it.
SD-WAN / Adaptive Networking
Every business is unique, which is why a combination of connectivity solutions is required to meet your business objectives. Our partners hybrid connectivity leverages both public and private connectivity options via fiber or the public cloud. So whether you have a single site that need connectivity and security, or need a multi-site private network solution, we have the partners to help deliver the right solution that meets you pricing, technology and security goals.